Group
Hotels

FAQ

Questions about accommodation
Questions about restaurants

About reservations
About our services
About guestroom services
About payment
JR Hotel Members Point

About reservations

Q.Does a child guest need to pay extra fees?: A.Children who are under 13 years old and sharing bed with guests in the same room will not be charged with children’s accommodation fees.
※ Each bed only allows for sharing with 1 child.

For breakfast at the All Day Dining “BRILLIANT” buffet, children under 5 years old will enjoy the breakfast for free, and children between 6 and 12 years old will be charged NT$473 per person. For executive room types above, children between 6 and 12 years old will be charged NT$1,000 per person including All Day Dining “BRILLIANT” breakfast buffet and the using of executive lounge.
Q.How many guests can be accommodated in a room?: A.Each guest room can accommodate 1 to 2 people.
Rooms in the category of Deluxe Premier King (43㎡) and higher can add an extra bed and accommodate up to 3 guests, with an extra bed fee of NT$1,800 (tax included).
Connecting room types can accommodate 4 to 6 guests.
Please contact our reservation department for more details: +886-2-7750-0999.
Q.When is the deadline to cancel a room reservation? Will a cancellation fee be applied?: A.*Date of arrival: Cancellation fee is 100% of first night's accommodation fee.
*Two days prior to check-in date: Cancellation fee is 50% of first night's accommodation fee.
*Failure to notify the Hotel: Cancellation fee is 100% of first night's accommodation fee.

About our services

Q.What are the check-in and check-out times?: A.Check-in time begins at 15:00, and check-out time ends at 11:00.
(The times may vary per your reservation promotion.)
Q.Can you help to store luggage before check-in and after check-out times?: A.Yes, our reception desk on 1F will help to store your luggage.
Q.Can I check in late?: A.If you are sure of your arrival time, please notify us at the time of your reservation or contact our receptionists.
In case you may not be able to arrive by your scheduled time, please be sure to contact our Hotel. Our Hotel does not have a curfew.
Q.Can I request a certain room number or higher-level floors?: A.As room numbers are in principle determined on the day of arrival, we are sorry that we are not able to offer this service.
On the other hand, if you would like to check-in to a higher-level guest room, please make the request at the time of your reservation, and our Hotel will do our best to satisfy your need.
Q.I want to send my luggage to the Hotel via delivery service.: A.For your delivery, please be sure to write a note “Transfer to Service Center” under “Recipient”.
Also, when you are sending your luggage via delivery, please clearly write down the name on the room reservation and check-in date.
Please note that our Hotel will not be able to help you store cash, valuable items, fragile objects, and any other objects that require temperature or humidity control. Thank you for your understanding.

Delivery Address
No. 133, Sec. 3, Nanjing East Rd., Zhongshan Dist., Taipei City 104107
Hotel Metropolitan Premier Taipei
Transfer to Service Center
Q.Are there connecting rooms?: A.Yes, we have 12 sets of connecting rooms available. (2 double-bed rooms as one set)
Please contact us in advance if you need to reserve a connecting room.

About guestroom services

Q.Can I use the internet in my room?: A.Free internet (Wi-Fi) connection in all rooms.

About payment

Q.Can I pay by credit card?: A.We accept the following credit cards: JCB, Visa, American Express, Mastercard, and UnionPay.

JR Hotel Members Point

Q.Is it possible to accumulate JR Hotel Members Points (JRHM points) at Hotel Metropolitan Premier Taipei?: A.Yes, Hotel Metropolitan Premier Taipei is a partner in the JR Hotel Members Point program. To earn points, you must make a reservation through the JR Hotel Members official website after logging in as a member. Points cannot be earned through other booking methods or by booking directly at the hotel.
Notes:
※ Point credit may take approximately 2 weeks.
※ Due to currency exchange fluctuations, the point calculation method may differ from that of hotels in Japan.
※ Points cannot be earned for expenses other than accommodation, such as dining.
Q.Can I redeem JR Hotel Members Points (JRHM points) at Hotel Metropolitan Premier Taipei?: A.Yes, you can use your membership points to make a reservation through the JR Hotel Members official website after logging in as a member. However, points cannot be used to pay for your stay at the hotel.

Questions about restaurants

Questions about restaurants

Q.Do your restaurants offer private rooms?: A.KAI HUA LOU, HAYASE, and THE BAR all offer private rooms.
Q.Do you sell “restaurant gift vouchers”?: A.The Hotel will launch special promotions vouchers aperiodically. Please follow the website page "what's new".
Q.Do you have restaurants that offer breakfast?: A.You are welcome to enjoy breakfast at our All Day Dining restaurant “BRILLIANT” on the B1F.
Q.Do you have restaurants that allow smoking?: A.We are non-smoking hotel, including all the restaurants.
Please use the smoking room on the 3F. (Next to THE BAR)
Q.What is the child’s price at the buffet?: A.Children below the age of 6 will not be charged. Children between 6 and 12 years old (including 12 years old) will be charged half of the adult’s price.
Q.Does the Hotel have a parking lot? How is it priced?: A.Parking lot is located at B4-B6. Please refer to "Facilities" for more details.
Q.Does the Hotel have accessible restrooms?: A.Our Hotel’s accessible restrooms are located on 1F and B1.
Q.Do restaurants’ private rooms have minimum consumption requirements?: A.Yes, please refer to the restaurant "private rooms" for more details.
Q.Is there a Nursing Room?: A.Nursing Room is located on the 2F.
Q.Is there a corkage fee for BYOB (Bring Your Own Bottle)?: A.Wine NT$500 per bottle
Spirit NT$1,000 per bottle
Q.Can we bring our own Karaoke?: A.Sorry, we are not able to provide this service.
Q.Is there a dress code for the restaurants?: A.Regular casual formal wear.
Q.For guests with certain types of food allergies, would you be able to provide an allergy-friendly diet?: A.Yes. Please notify our restaurants for their advanced preparation.
Q.Do your restaurants offer children’s dining chairs?: A.Yes.
Q.Can we bring pets?: A.Pets are not allowed to enter our Hotel, except guide dogs.
Q.Are there any shows or musical performances?: A.3F THE BAR offers piano performances. Official performance schedule please refer to the restaurant announcement.
In the event of a typhoon, should the government announce an office closure, the live piano performance at the 3F Bar will be suspended for the day.
Q.Does your Japanese restaurant offer kid’s meals?: A.Yes, there are kid’s meals available.
Q.Do you offer vegetarian meals?: A.Yes, please notify our restaurants for their advanced preparation.