Nov 10, 2026 NEWS

【Important Notice】Apology and Announcement Regarding the Postponement of the JR Hotel Members Program Renewal

Thank you for your continued support and loyalty to JR Hotel Members.

We regret to inform you that the JR Hotel Members Program Renewal, originally scheduled to launch on Tuesday, November 10, 2026, has been postponed until further notice due to technical issues identified in certain system integration functions connecting participating hotels' systems with the membership program.

Please be assured that this issue has not resulted in any unauthorized external access or leakage of personal information.

We sincerely apologize for any inconvenience or concern this postponement may cause, particularly to members who have been looking forward to the launch of the renewed program.

In light of this postponement, we would like to provide the following information regarding the scheduled system maintenance and the operation of the membership program during this interim period.

■ Membership Program Operations Until Further Notice

The current JR Hotel Members program will remain in effect until further notice.

Members may continue to use their existing points and enjoy all benefits associated with their current membership status without any changes.

Further details regarding the revised launch date, requirements for transitioning to the new membership tiers, and the transfer of existing points will be announced separately through our official website and other communication channels.

We remain committed to ensuring a smooth transition and are taking every necessary step to prepare for the renewed program, with the aim of providing our valued members with an even more convenient, rewarding, and enjoyable experience.

We sincerely appreciate your patience, understanding, and continued support.